General terms & conditions

Valid from 2025-07-14

1. APPLICATION

These general terms and conditions ("Terms") apply between Yazen Health AB with company registration number 559315-6234, and address Anckargripsgatan 3, 211 19 Malmö ("Yazen") and you as a user ("User" or "You") of the service ("Service") described. By downloading the Yazen application (the "App") and using the Service, You accept these Terms.

These Terms also apply in connection with your visit to the website yazen.com/se (the "Website").

2. ABOUT THE SERVICE

Yazen is a Swedish company that provides a digital service for weight loss. Yazen is registered as a healthcare provider in Sweden, which means, among other things, that it is under the supervision of the Swedish Health and Social Care Inspectorate (IVO) and that the necessary insurances (including but not limited to patient injury insurance) are taken out in Sweden. The Service combines medication with support for diet, exercise and mental health.

When you contact us, You will be met digitally by a nurse, and You can tell us about your needs, after which a doctor will decide if the Service is suitable for you. This is followed by a health assessment, including tests and the completion of health forms. You will then meet with a doctor online and together you will decide how to proceed.

The service consists of three phases, which we call Connect, Change and Clarity. 

Connect is the initial phase including a consultation, health check and blood tests and resulting in a treatment plan. 

After that comes the Change phase, which typically lasts between 12-24 months. During this phase, you will gradually move towards your weight goal based on your treatment plan and the individually adapted medication. At your assistance, You will have an entire team consisting of your Yazen Coach, doctor, psychologist, dietician and physiotherapist. You will also have access to our online Community and our training program, Yazen Commit. 

Together with your doctor, you will decide when is the right time for you to move to the final phase, Clarity. However, it should never take more than 24 months from the time you start using the Service until you move to Clarity. During the Clarity phase, You have the flexibility to choose which parts of the Service You need to have access to in the future, e.g. continued contact with doctors, prescription renewal, contact with your Yazen Coach or other options. 

3. USER REGISTRATION

To get started with the Service, You must download the App and identify yourself by using the locally applicable form of identification control and register Your user details when You create an account the first time You use the Service. 

You must be at least 18 years old to be a registered User and use the Service. You may only use the Service for yourself, in other words, it is not permitted to use the Service on behalf of another person.

4. USER RESPONSIBILITY

In order to receive adequate care and advice, You must answer questions about your health, illnesses, current symptoms and medication truthfully, as in a normal doctor's visit. You will also, in some cases, need to take blood tests at one of Yazens cooperation partners.

If You suffer from acute illness during the time You are receiving care from Yazen, You must contact another healthcare provider and seek emergency care immediately. You must also make sure to inform Yazen about the acute illness.

You must keep personal and user-specific information, such as user identity and password, confidential and not disclose this information to any unauthorized person. As a User, you are responsible for all activity that occurs through your user account. If You suspect or should suspect that such information has come into the possession of an unauthorized person or has otherwise been misused, You are obliged to take immediate action to restrict their access to the Service and to inform Yazen immediately using the following email address: support@yazen.se

In addition to these Terms and any instructions that Yazen may publish on the Website from time to time, you are obliged to comply with applicable laws, regulations, government decisions and generally accepted ethical and moral values during your use of the Service. You may not use the Service in a way that causes Yazen or others inconvenience or damage.

5. UNAUTHORISED USE

Use of the Service must at all times be in accordance with the current and applicable legislation, these Terms, policies and instructions. It is prohibited to record video meetings and consultations with healthcare professionals at Yazen, and to disseminate such material in any way, unless such prohibition is contrary to applicable mandatory legislation. Yazen reserves the right, to the extent that it does not conflict with applicable mandatory legislation, to temporarily or permanently suspend Users without prior warning or notice, in the event of suspected misuse of the Service or in the event of suspicion that a User is violating applicable legislation, these Terms, policies or other instructions given in connection with the use of the App.

In the event of illegal or unauthorized use of the App or the Service, You are obliged to compensate Yazen for any damage caused to Yazen, including but not limited to legal fees, court costs and all claims from third parties.

A temporary or permanent suspension of a User in accordance with these Terms gives Yazen the right to terminate the User's access to the Service.

6. LIMITATION OF LIABILITY

Yazen aims to ensure that the Service has high availability but is not responsible for any disruptions caused by defects in the User's hardware, other equipment, connecting network or software. Further, Yazen is not responsible for software that constitutes a third-party product, for viruses or other security attacks.

Yazen reserves the right to suspend the availability of the Service at any time for system maintenance and servicing, such as error corrections and updates.

Yazen is not responsible for content linked to or from the Service, the App or the Website.

Yazen's potential liability shall be limited to the total amount of fees paid by the affected User.

7. FEES AND PAYMENT

For the use of the Service, the User undertakes to pay the fees specified on the Website or otherwise agreed in connection with the User's subscription to the Service.

Note that different fees apply to the different phases Connect, Change and Clarity, as well as to certain elements within these phases. 

Yazen uses Stripe as a payment service. Yazen reserves the right to change the payment service as well as to increase its fees or introduce new fees at any time. 

In the event that medication is prescribed as part of the treatment, the cost of the medication is not included in the fee for the Service. It is a cost that the User must pay separately.

8. MEMBERSHIP, RIGHT OF CANCELLATION AND TERMINATION 

The User has the right to cancel the membership contract within thirty (30) days from the day when the contract regarding membership was entered, assuming that the User has not completed the utilization of the Service by, for example, undergoing a medical assessment, taking a test or accessing digital content included in the Service. 

You can choose to terminate your membership through the "terminate account" function in the App or by contacting support@yazen.se .

The agreement between Yazen and the User, including these Terms, applies for as long as the User has an active membership. 

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Yazen offers three types of membership:

• Membership without a fixed-term: valid until further notice and can be cancelled by giving thirty (30) days' notice.
  
  
• Fixed-term membership (for 6 or 12 months): valid for the agreed period and cannot be cancelled earlier. Unless cancelled with thirty (30) days' notice prior to the expiry of the subscription period, the membership will automatically be renewed as a membership ongoing until further notice with monthly payments which after that point can be cancelled by giving thirty (30) days’ notice. 

• Pre-paid membership (for 6 or 12 months): paid in full in advance. Unless cancelled with thirty (30) days' notice before the end of the subscription period, the membership will automatically be renewed as a membership ongoing until further notice with monthly payments which after that point can be cancelled by giving thirty (30) days’ notice. 

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During their membership, a User goes through the various phases, from Connect to Change to Clarity, and the cost of the membership depends partly on the type of membership You choose, partly on which phase You are in and what choices You have made during each phase. 

When the User reaches their target weight goal, or after a certain period of time in the Service (usually 12-24 months), the User may be offered to transition from the phase Change to the phase Clarity. Any remaining subscription period committed to will then continue to apply. The User will be informed at least thirty (30) days in advance about Clarity and will then have the opportunity to choose what should be included in its membership. If the User does not make an active choice, all options available within Clarity will be included, which means continued medical support at an adjusted price. The User has the right to terminate or change their options at any time after the transition to Clarity, however only after any remaining subscription period committed to has expired.

9. PERSONAL DATA AND COOKIES

For information on how Yazen processes your personal data, we refer to Yazen's Privacy Policy https://www.yazen.com/uk/privacy-policy .

For information on how Yazen uses cookies, we refer to the Yazen Cookie Policy https://www.yazen.com/uk/cookie-policy .

10. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights associated with the Service (including but not limited to the technical solution and the content therein) and the material published therein, Yazen's trademark, and all other material provided by Yazen belong to Yazen with exclusive rights. Any copying, modification, transfer or other use of Yazen's intellectual property rights not expressly authorized by these Terms is prohibited and may be considered a criminal offence. Yazen reserves the right to take legal action in the event of unauthorized use of its intellectual property rights.

Any intellectual property rights arising as a result of Yazen's provision of the Service shall vest in Yazen with exclusive rights. Such exclusive right includes a right to freely modify, further transfer or assign such results.

If the User publishes or otherwise introduces inappropriate content into the Service, such as offensive material, Yazen reserves the right to remove such content and to suspend the User from the Service.

11. FORCE MAJEURE

If Yazen's fulfilment of its obligations is significantly impeded or prevented due to circumstances beyond Yazen's control, such as but not limited to strikes, pandemics, labour disputes, fires, accidents, war or threat of war, terrorist attacks, natural disasters, restrictions on energy supply, exercise of authority, changes in legislation or government regulations, breakdowns in public communication systems and faults or delays in services from suppliers or subcontractors due to the circumstances mentioned herein, which Yazen could not reasonably be expected to anticipate and the consequences of which Yazen could not reasonably have avoided or overcome, shall constitute grounds for exemption from damages or other penalties.

12. NOTIFICATIONS

The User must state in their account the e-mail address and telephone number to which the User wishes Yazen to send information such as confirmations, reminders and other messages. The User shall immediately notify Yazen of any changes to their contact details. An e-mail is deemed to have been received when it has been sent. Yazen may send information to the User by e-mail to the e-mail address or SMS to the telephone number registered by the User, or by means of notices on the Website.

13. AMENDMENTS

Yazen reserves the right to change the scope and function of the Service. Such changes will be notified to the User via the Website and/or by e-mail.

Yazen also reserves the right to change the price of the Service and to make unilateral changes to these Terms. A new version of the Terms will apply from the date specified in the Terms and will be valid for the User when the User uses the Service after this date or otherwise accepts the new Terms. The latest and applicable version of the Terms shall always be available on the Website. 

Significant changes to the Service and to these Terms entitle the User to terminate their membership within thirty (30) days after the change has taken place. If the User doesn´t terminate its membership within this period, the User is deemed to have accepted the change. 

14. CHOICE OF LAW, DISPUTES AND COMPLAINTS

Swedish law applies to these Terms, except for those provisions under mandatory laws of the place of residence of Users. Any disputes arising from them shall be settled by a Swedish court of law, unless otherwise regulated under mandatory laws of the place of residence of Users. 

If you have any objections, complaints or comments about the Service, please contact Yazen at the following e-mail address: support@yazen.se. You also have the option of contacting the Swedish Health and Social Care Inspectorate (IVO) with any complaints.

15. ENTRY INTO FORCE

These Terms apply from 2025-07-14 and replace all previously applicable general terms and conditions regarding the Service.